Also, the same request is sent as a copy to the email with which the request was submitted.

The public institution is obliged within the period of 7 days, or 15 days if it announces that it needs additional time, to issue a decision to allow access to the requested document, or to justify the complete or partial refusal. If information is requested that is important for the protection of a person’s life or freedom, or for the health of the population and the protection of the environment, the response must be returned within 48 hours.

If he does not have the requested document, he must instruct the applicant where he can go, or if it is rejected, he must inform about the means of appeal.